Cancellation Policy
Who we are
kryotta.ai (the “Service”) is a product of Exavibes Services Private Limited (“Exavibes”, “we”, “us”, “our”), a private limited company incorporated under the Companies Act, 2013 and registered with the Ministry of Corporate Affairs (MCA), India, having its registered office at 912 Gold Crest Business Center, LT Road, Borivali West, Mumbai 400092, Maharashtra, India. This Cancellation Policy explains how to cancel a kryotta.ai subscription, when cancellation takes effect, and what happens to your workspace afterwards. It should be read together with our Terms & Conditions and Refund Policy.
Auto-renewal, stated plainly
All paid kryotta.ai plans renew automatically at the end of each billing cycle (monthly or annual) using your saved payment method, until you cancel. The renewal date and amount are always visible in your billing settings, and we send a reminder before annual renewals. Cancelling before the renewal date is what prevents the next charge.
How to cancel
You can cancel at any time, yourself, in the app: open your workspace → Settings → Subscription/Billing → Cancel subscription, and confirm. No phone call, no retention hoops. If you cannot access your account, email support@kryotta.ai from your registered email address with your workspace name and the subject “Cancel subscription”, and we will process the cancellation within 2 business days and confirm by email — the effective date is the day we receive a verifiable request.
When cancellation takes effect
Cancellation stops future billing; it does not cut off the time you have already paid for. Your paid plan remains fully active until the end of the current billing cycle, and you keep all its features, models and allowances until then. At the end of the cycle your workspace moves to the free plan automatically. No further charges are made after a confirmed cancellation.
Money back on cancellation
Cancelling mid-cycle does not by itself create a refund — the remainder of the paid cycle stays available to you instead. Where a refund is due (for example under the 7-day first-purchase guarantee, a duplicate charge, or the 48-hour goodwill window for forgotten renewals), it is handled under our Refund Policy, which is the single source of truth for refunds.
What happens to your workspace and data
After cancellation your workspace is not deleted — it downgrades to the free plan. Your conversations, files, settings and team remain intact, subject to free-plan limits (fewer seats, smaller allowances, and premium features locked). Anything you created remains exportable. Unused paid allowances lapse at the end of the final paid cycle and have no cash value.
Seats & team plans
Cancelling a team plan affects the whole workspace: all seats retain paid access until the end of the paid cycle, then the workspace downgrades and members beyond the free-plan seat limit become read-only until seats are reduced or the plan is reactivated. Workspace owners and admins are the only roles able to cancel a team subscription.
Downgrades
Switching to a cheaper paid plan is a form of partial cancellation: the change takes effect from the next billing cycle, you keep your current plan until then, and no mid-cycle credit is issued for the difference. Upgrades, by contrast, take effect immediately with a prorated charge.
Deleting your account entirely
Cancellation and deletion are different actions. If you want your account and workspace data permanently removed — not just the billing stopped — request deletion from Settings → Profile, or email privacy@kryotta.ai. Deletion is processed in accordance with our Privacy Policy and applicable law, including the Digital Personal Data Protection Act, 2023; any active paid cycle is forfeited unless a refund is separately due under the Refund Policy.
Cancellation by us
We may suspend or terminate a subscription as described in our Terms & Conditions — for example for material breach, unlawful use, or non-payment. Where we terminate without cause, we will refund the unused portion of any prepaid fees on a pro-rata basis. Where we terminate for cause, prepaid fees are forfeited to the extent permitted by law.
Enterprise plans
Enterprise subscriptions follow the notice periods and cancellation terms of their signed agreement. Where the agreement is silent, either party may cancel with 30 days' written notice effective at the end of the then-current term, and this policy applies to the mechanics of wind-down.
Changes to this policy
We may update this Cancellation Policy from time to time. Material changes will be notified through the Service or by email and apply prospectively; the version published here at the time of your renewal governs that cycle.
Contact & grievances
For help cancelling, email support@kryotta.ai. Unresolved grievances may be escalated to our Grievance Officer: Exavibes Services Private Limited, 912 Gold Crest Business Center, LT Road, Borivali West, Mumbai 400092, Maharashtra, India · Email: legal@kryotta.ai. We acknowledge and resolve grievances within the timelines prescribed by applicable law.