Refund Policy
Who we are
kryotta.ai (the “Service”) is a product of Exavibes Services Private Limited (“Exavibes”, “we”, “us”, “our”), a private limited company incorporated under the Companies Act, 2013 and registered with the Ministry of Corporate Affairs (MCA), India, having its registered office at 912 Gold Crest Business Center, LT Road, Borivali West, Mumbai 400092, Maharashtra, India. This Refund Policy explains when and how payments made for the Service are refunded, and should be read together with our Terms & Conditions and Cancellation Policy.
Scope
This policy applies to all payments made for kryotta.ai subscription plans (Starter, Pro and other paid plans) and any add-on purchases made through the Service, whether paid by card, UPI, net banking, wallets or any other payment method we support. Enterprise agreements with custom commercial terms are governed by their own contract; where that contract is silent on refunds, this policy applies.
Try before you pay
kryotta.ai offers a free plan that lets you explore the workspace, models and core features before spending anything. We encourage you to use the free plan to evaluate whether the Service fits your needs before purchasing a paid subscription, because — as set out below — subscription fees are generally non-refundable once a billing cycle has started.
General rule
Subscription fees are charged in advance for the billing cycle you choose (monthly or annual). Except in the specific situations described in this policy or where a refund is required by applicable law, fees already paid are non-refundable — including for partially used billing cycles, unused token, image or video allowances, seats you did not fill, or features you did not use.
7-day first-purchase guarantee
If this is your first paid subscription on kryotta.ai and you are not satisfied, you may request a full refund within 7 days of the first payment, provided your usage in that period is reasonable evaluation usage (as a guide, less than 10% of the plan's monthly token allowance and no bulk exports or automated actions executed). This guarantee applies once per customer and does not apply to renewals, upgrades, or subsequent purchases.
When we always refund
We will refund you in full, without you having to argue for it, when: (a) you were charged more than once for the same subscription period (duplicate payment); (b) money was debited from your payment method but your subscription was not activated — such failed-transaction amounts are refunded automatically to the original payment method, typically within 5–7 business days of the failure; (c) we made a billing error, such as charging the wrong amount or charging after a confirmed cancellation; or (d) a paid feature was materially unavailable for an extended period due to a fault on our side, in which case we will, at our discretion, offer a pro-rata refund or service credit for the affected period.
What is not refundable
The following are not eligible for refunds: fees for billing cycles that have already been consumed in whole or in part (outside the 7-day first-purchase guarantee); unused allowances at the end of a cycle, which do not carry over or convert to money; renewal charges where the subscription was not cancelled before the renewal date (though see the goodwill window below); mid-cycle downgrades — the lower price applies from the next cycle; amounts paid under Enterprise contracts except as provided in that contract; and any taxes, duties or payment-gateway charges that we are unable to recover.
Goodwill window for forgotten renewals
If your plan auto-renewed and you contact us within 48 hours of the renewal charge without having meaningfully used the Service in the new cycle, we will reverse the renewal and refund it in full as a gesture of goodwill. This is a courtesy, applied at our reasonable discretion, and is not available repeatedly for the same account.
How to request a refund
Email support@kryotta.ai from your registered email address with the subject “Refund request”, including your workspace name, the transaction reference or invoice number, the payment method used, and a brief description of the issue. We acknowledge refund requests within 2 business days and decide them within 5 business days of receiving the information we need. If we need more details (for example a bank statement excerpt for a disputed debit), we will ask once and keep the request open for 15 days.
How refunds are paid
Approved refunds are issued to the original payment method only. Once processed by us, banks and payment providers typically take 5–10 business days to credit the amount, depending on the method and issuer; UPI and wallet refunds are usually faster than card refunds. We cannot pay refunds in cash or to a different account or instrument than the one charged.
Chargebacks
If you believe a charge is wrong, please contact us before raising a chargeback with your bank — almost all billing issues are resolved faster through our support. Where a chargeback is filed on a charge that is valid under these policies, we may suspend the associated workspace while the dispute is open and recover reasonable costs where the dispute is decided in our favour.
Changes to this policy
We may update this Refund Policy from time to time. The version published on this page at the time of your payment applies to that payment. Material changes will be notified through the Service or by email and will apply prospectively.
Contact & grievances
Questions about this policy or a specific refund may be sent to support@kryotta.ai. Unresolved grievances may be escalated to our Grievance Officer: Exavibes Services Private Limited, 912 Gold Crest Business Center, LT Road, Borivali West, Mumbai 400092, Maharashtra, India · Email: legal@kryotta.ai. We acknowledge and resolve grievances within the timelines prescribed by applicable law.